Terms and Conditions of Business

The following procedures, set out below, form the basis upon which Farrar Corporate Investigations Limited (“FCI”) carries out its professional service for clients.

In accordance with good business practice and within a set of generally agreed principals and code of conduct, these procedures set out as clearly as possible, in general terms, what standards of service may be expected by FCI clients. Similarly, it also sets out what FCI may expect from its clients in return.

1. Hours of Business

1.1 FCI offers a 24 hour investigative service.  Normal office hours are from 08.00 to 20.00 at our Head Office at Fulford Lodge,
1 Heslington Lane, Fulford, York YO10 4HW. Outside office hours an FCI investigator will endeavour to return your call at the earliest opportunity.

1.2 We meet clients by appointment at their home, at their place of business or on ‘neutral ground’ – whichever is appropriate in the circusmtances.

2. Responsibility and Communication

2.1 Instructions can be given over the telephone, in a personal meeting or in writing including email . Wherever possible, instructions will be confirmed in writing, thus ensuring clarity of instruction and increasing efficiency.

2.2 You will be informed of the name of the investigator handling your case and, where appropriate, of any other lines of communication and points of contact.

2.3 When telephoning our office wherever possible you will be put through to the appropriate person to take your instructions, or the person that is already dealing with your case. However, if they are unavailable when you telephone, please speak with an investigator who may be able to deal with your enquiry, take your instructions, or take a message.

2.4  FCI makes every attempt to verify the credentials of clients in order to establish that they have lawful reasons to instruct an investigation to be conducted.

2.5 FCI will carry out all investigations within the confines of the law and within the bounds of morality and professional ethics.

2.6 Our prime commitment is to our clients and to respect the best interest of clients by maintaining the highest standard of proficiency, and reporting to clients all the facts ascertained, whether they be advantageous or detrimental,with nothing withheld from clients, save by dictates of law.

2.7 We will respect the privacy of clients and their lawful confidences, and ensure that services are adequately secure to protect privacy and to guard against inadvertent disclosure of private information.

2.8 All our staff are committed to delivering a high quality of service, in what we hope is as helpful and friendly a manner as possible. We employ staff with the relevant knowledge, skills and competencies to meet the needs of our clients, with a commitment to perform all professional duties in accordance with the highest moral principals, in a manner which will not bring the industry into disrepute, and to ensure that all employees, or other persons paid to assist an investigation, adhere to this code of ethics.

3. Information

3.1. FCI will make every effort possible to ensure the accuracy of any information (in any form) supplied, to the best of the knowledge, information and belief of FCI . Information supplied will be rechecked if it is subsequently found to be incorrect.

3.2 Any information (in any form) supplied by FCI is provided on the understanding that it is for the sole use of the instructing client and any such information (in any form) shall not be disclosed, transmitted or copied in any way whatsoever, without the written permission of FCI.

3.3 Should any information (in any form) supplied by FCI be subsequently passed to any third party, by any means whatsoever without FCI’s permission (as referred to above),  FCI shall not be responsible for any liability or loss, loss of profit, additional expense and any form of damages whatsoever for such unauthorised disclosure.

4. Bespoke Equipment

4.1 Where equipment has been obtained and/or constructed to a customer’s specification and at their request FCI retains the right to charge the full quoted fee and disbursements should there be any change in the customer’s requirements irrespective of reason or circumstances.

4.2 All equipment is dispatched from our Head office in York and is thoroughly checked in full working order before dispatch. Any items not received in full working order should be reported to our Head office within 24 hours of receipt.

4.3 Any bespoke equipment is non returnable and non-refundable.

5. Contract

5.1 Due to the speed with which investigations are sometimes required to commence, we are happy to commence enquiries from initial telephone instructions – however, we would ask that clients give us as much detail as necessary to enable us to confirm their identity, owing to the due diligence we need to perform in order to ensure that we are acting within legal and moral guidelines and in accordance with the code of ethics . We are able to supply written contracts but where this is not practicable we rely on telephone contract/verbal agreement. All dates and times of all telephone calls are recorded.

5.2 It is our policy that all closed case files are retainedfor 7 years. If you require further clarification please contact your case manager.

Should there be any aspect of our work or service with which you are not entirely happy – which we shall work hard to ensure shall not be the case – please raise your concern in writing to FCI’s Managing Director , Louise  Farrar, at the earliest possible opportunity.